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BPO+ is a leading business process outsourcing organization in the Middle East. We provide services to leading organizations across the region. BPO+ is a dedicated service provider network managing business critical processes across industry verticals utilizing the best techniques and expert professionals. State of the art infrastructure coupled with best in class technology enable us to provide a wide array of services. Each of our services involves a highly dedicated and qualified team that helps to create and re-create long lasting as well as satisfying solutions.
Great team
BPO+ helps clients provide world class service with the use of omni-channel solutions. BPO+ helps provide a seamless experience regardless of the volume of transactions through high availability systems. Our high-end customer support systems ensure we deliver to the fast-paced requirements, catering to the different needs of our varied clientele. Our commitment to excel ensures we deliver above par results in a sustained manner.
Get to know about us
BPO Plus is the largest Outsourcing provider in the Middle East. BPO+ is uniquely focused on delivering customer delight to global brands through technology, analytics and back office resulting in improved end-user experiences.
Our Presence
Presence across 5 Countries and consistently among the top 3 in the region
24/7 Support
Providing 24/7/365 round the clock support to our clients
Accomplished Team of professionals
Delivering customer delight through a team spanning 35+ nationalities & 15+ languages
Deliveries
Creating and delivering service offerings that enable clients stay ahead of competition in the rapidly evolving world of businesses
Business Support with best in class Quality
Business Process Outsourcing (BPO+) serves as a one stop solution for businesses struggling to reduce cost, improve service quality, improve efficiency, streamline processes and gain access to state-of-the art technology without huge investments on manpower, technology and skills.
About BPO+
BPO Plus is the largest Outsourcing provider in the Middle East. BPO+ is uniquely focused on delivering experience to global brands through technology, analytics and back office resulting in improved end-user experiences. Over the last 13 years, BPO+ has increased its portfolio of solutions to target the wide range of business and customer interactions through outsourcing. BPO+ manages close to 20 million customer interactions with the help of its back office solutions every year for clients across verticals such as BFSI, Sports, Telecom, Education, Healthcare, Travel and Hospitality, Consumer Goods, Retail, and Technology. We have fostered successful relationships with our clients with a proven track record in delivering business value. As a trusted partner with wide-ranging service capabilities, BPO+ helps clients transform and succeed in challenging circumstances.
Our Vision
To be the partner of choice and preferred provider of Technology enabled and Business Process Outsourcing services in the Gulf Region
Our Mission
To provide a competitive edge and crate, deliver and improve customer’s Business Process Outsourcing Services
Our Services
With multi location presence and exceptional Business Processing Solutions, BPO Plus provides comprehensive end-to-end services to clients. BPO Plus aims to provide cost effective solutions through the best delivery methods and processes to enable our clients focus on core business areas.
BPO Plus provides a wide range of services to cater diverse outsourcing needs viz; Business consulting to Technology Services and Operations Management spanning across industry verticals in Banking, Financial, Healthcare, Insurance, F&B, Retail to name a few.
Domain Expertise
BPO+ is an established leader in the employment services industry in the region; creating and delivering services that enable clients win in the changing world of work.
- Recruitment based projects with exceptional Turn Around Time
- Recruitment as per Local/International market standards
- Expertise in Recruiting as per Legality in the region
- Access to local/international database enabling hiring the best Talent
- Process driven approach to screening to ensure right candidate at right time
- Unmatched speed of hiring
- Contractual staffing
- In house/Onsite support of contractual Staff (for larger projects)
- Verticals catered include – Healthcare/Banking/Insurance/Financial/Retail.
Infrastructure
BPO+ has world class infrastructure with state-of-the art facility and has been built to provide a superior working environment, attract and retain the best talent thereby providing world-class service to customers. The operating model has been built to international standards with the latest operations and technology infrastructure which facilitates an open and modular technology environment while integrating it with versatile client platforms. Strategic alliances with leading providers ensure high quality technology to support service delivery.
With global IT Infrastructure BPO+ plans, designs and implements organizational IT strategies and manages mission-critical IT Infrastructure for global clients. BPO+ leverages its in-depth industry and technical knowledge and helps clients extract maximum value from their IT investments by providing an IT Infrastructure management platform that is cost effective, reliable and cutting edge.
Technology
Our telephony and data systems are the best of breed from industry leaders like: Avaya Inc, Ameyo, Hewlett-Packard, Cisco, Microsoft, Dell Sonicwall.
BPO+ Core Voice Network is powered by the industry leading vendors like Avaya & Ameyo Cloud. This leading-edge technology supports intelligent skill-based call routing, interactive voice response, Cloud Interface etc.
BPO+ IT infrastructure is provided and designed by some of the leading vendors in the IT industry with up to date hardware and networking products; to support optimum performance and zero downtime. BPO+ Core Data Network is powered by the industry leading vendors like HP, Cisco, & Dell sonicwall. This leading edge technology supports secure, DMZ, bandwidth management etc.
Leisure Activities
Outsourcing knows no bounds and so do our offerings; limitless outsourcing is the name of the game and keeping in trend with market demands BPO+ assists clients managing/organizing their events. BPO+ takes the hassle and leaves a sparkle making the event memorable. We at BPO+ understand customer needs & offer an array of services to cater these needs. Our Services include all facets of planning and operating events, which includes on-line registrations, call center support, marketing campaigns, Ticketing platforms, spectator/invitee management and virtually any aspect of event management.
